Returns, exchanges and defects

For incorrect specifications, visible defects or shipping damage, retain the outer box, shipping label and product photos, and provide your order number.

Virtual employees create a case and compile evidence. Refunds, replacement shipments and exceptional compensation require confirmation by authorized staff.

For refunded, cancelled, charged-back or confirmed abusive orders, store credit and referral commission are recovered proportionally to the refund. If already used, the ledger may temporarily be negative and offset by future rewards.

Before purchases open, return and exchange deadlines, return addresses, exclusions and cross-border return shipping costs will undergo legal and operational review.